manager credibility

There is an assumption baked into almost every conversation about workplace culture and employee wellbeing. The assumption is that the people promoted into management positions are, broadly speaking, equipped to lead other human beings. That they have the interpersonal awareness to notice when someone is struggling. The emotional capacity to create an environment where people […]

There is a number that should be sitting at the top of every leadership agenda in every organisation right now. It is not an engagement score. It is not a retention rate. It is not a productivity metric. It is this: trust in immediate managers dropped from 46% to 29% in just two years. A