Terms and Conditions

Moody At Work LLC — Terms & Conditions Version 2.1 | Effective as of date of subscription 211 E 43rd St, 7th Floor, Suite 661, New York, NY 10017, United States info@moodyatwork.com | +1 (929) 356-0076 | www.moodyatwork.com

These Terms & Conditions govern all services provided by Moody At Work LLC, including (i) the Moody At Work SaaS Platform (workplace mood tracking & MoodyBot AI), (ii) Pilot Agreements, and (iii) Financial Services. Service-specific sections are clearly marked. All subscribers are subject to the General Terms in Part I regardless of which service they use.

PART I — GENERAL TERMS

These General Terms apply to all services provided by Moody At Work LLC. By subscribing to or accessing any Moody At Work LLC service, the subscriber (“Customer” or “Subscriber”) agrees to be bound by these General Terms and any applicable service-specific terms in Parts II–IV below.

Definitions

Unless otherwise defined in the applicable service-specific Part, the following definitions apply throughout these Terms:

“Agreement” means these Terms & Conditions together with any applicable Order Form, Pilot Agreement, or service-specific addendum.
“Authorized Users” means employees, contractors, or agents of Customer authorized to access the Services.
“Confidential Information” means non-public information designated as confidential or that a reasonable person would understand to be confidential given the circumstances of disclosure.
“Customer Data” means all data, content, or information submitted to the Services by Customer or its Authorized Users.
“Service” or “Services” means the applicable Moody At Work LLC platform, tools, and features made available under the relevant Part of this Agreement.
“Subscription Term” means the active paid or pilot access period as specified in the applicable Order Form or Pilot Agreement.

Account Responsibility

Subscribers are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Moody At Work LLC shall not be liable for any loss or damage arising from a Subscriber’s failure to maintain account security. Subscribers must notify Moody At Work LLC immediately at info@moodyatwork.com upon becoming aware of any unauthorized access or security breach.

Acceptable Use

Subscribers and their Authorized Users shall not:

Reverse engineer, decompile, disassemble, or copy any part of the Services;
Interfere with or disrupt the integrity, security, or performance of the Services;
Upload or transmit content that is unlawful, harmful, or violates any third-party rights;
Use the Services in violation of applicable employment, labor, anti-discrimination, or privacy laws;
Access the Services for the purpose of building a competitive product or service;
Share login credentials with unauthorized parties; or
Use the Services for any unlawful purpose.

Intellectual Property

Moody At Work LLC retains all right, title, and interest in and to the Services, including all intellectual property rights. Subscribers are granted a limited, non-exclusive, non-transferable license to access and use the Services solely for the purposes set out in this Agreement. Subscribers may not copy, distribute, sublicense, sell, or create derivative works of the Services without Moody At Work LLC’s prior written consent.

Moody At Work LLC has a filed United States patent application covering core platform functionality. Patent status updates will be provided upon request. Any unauthorized reproduction or exploitation of patented technology may result in legal action.

Confidentiality & Non-Disclosure

Each Party agrees to hold the other Party’s Confidential Information in strict confidence, using at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care. Neither Party shall disclose the other’s Confidential Information to third parties or use it for any purpose other than performing its obligations under this Agreement.

Confidentiality obligations survive for three (3) years following termination or expiration of this Agreement, except with respect to trade secrets, for which obligations survive indefinitely.

This confidentiality obligation is automatically valid upon and extends to all: visitors to Moody At Work LLC’s digital channels (website, social media, chat platforms); individuals or organizations to whom Moody At Work LLC has pitched its services; and any subscriber or pilot customer.

Subscribers agree not to reverse engineer, decompile, or create similar applications based on public, demonstrated, or confidential information provided by Moody At Work LLC.

Use of Customer Name and Branding for Marketing

Moody At Work LLC reserves the right to reference the Subscriber’s name, logo, and other identifiable information for marketing and promotional purposes — including to indicate that the Subscriber has onboarded with Moody At Work LLC — regardless of whether the Subscriber is on a demo, pilot, or paid subscription. This may be done without prior consent unless the Subscriber objects in writing.

Moody At Work LLC may also reference subscribers as customers in general marketing materials with prior written approval. Neither Party may use the other Party’s trademarks or branding beyond what is expressly permitted herein.

Warranties Disclaimer

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MOODY AT WORK LLC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOODY AT WORK LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (I) THE SUBSCRIBER’S USE OF OR INABILITY TO USE THE SERVICES; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVICES; OR (III) ANY INTERRUPTION OR CESSATION OF THE SERVICES.

Moody At Work LLC is not liable for any loss, damage, or infringement where Moody At Work LLC acted as a direct or indirect bridge or integration between different services used by the Subscriber.

Data Protection & Privacy

Moody At Work LLC collects, processes, and stores Customer Data in accordance with applicable data protection laws, including the GDPR (where applicable) and other relevant privacy regulations. Subscribers agree to comply with all applicable data protection laws in connection with their use of the Services, including obtaining all necessary consents from data subjects.

Moody At Work LLC implements commercially reasonable administrative, physical, and technical safeguards to protect Customer Data. Moody At Work LLC will notify Subscribers of a confirmed security incident involving unauthorized access to Customer Data within seventy-two (72) hours of becoming aware of such incident.

Upon termination, Moody At Work LLC will, at the Subscriber’s written election, delete or return Customer Data within thirty (30) days, except where retention is required by law.

Official Communications

All official written communications from Moody At Work LLC — including notices, invoices, legal correspondence, and service announcements — will originate exclusively from email addresses ending in @moodyatwork.com. Subscribers should treat any communication purporting to be from Moody At Work LLC that does not originate from an @moodyatwork.com address as potentially fraudulent and should report it immediately.

Moody At Work LLC will never request sensitive information, payment details, or credentials through any channel other than its official @moodyatwork.com communications.

In the event that Moody At Work LLC’s email domain, communication channels, or platform is subject to unauthorized access, hacking, spoofing, phishing, or any other form of cyber-compromise, Moody At Work LLC shall not be liable for communications, commitments, or instructions issued through compromised channels without its authorization, or for any loss or damage arising from reliance on such communications.

Amendments to These Terms

Moody At Work LLC reserves the right to modify these Terms & Conditions at any time. Any modifications will be effective upon posting the revised Terms on the Moody At Work website (www.moodyatwork.com) and/or notification via email. The Subscriber’s continued use of the Services following notification constitutes acceptance of the modifications.

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Any disputes arising out of or related to this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, with the arbitration seated in Wilmington, Delaware. The arbitrator’s award shall be final and binding and may be entered in any court of competent jurisdiction.

Either Party may seek emergency injunctive relief from a court of competent jurisdiction in the State of Delaware to prevent irreparable harm or to protect intellectual property rights, without waiving the right to arbitrate the underlying dispute.

EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY.

General Provisions

14.1 Entire Agreement. This Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties.

14.1(a) Order of Precedence. Where Moody At Work LLC and a Subscriber have executed a separate written agreement (including a customized Pilot Agreement or Order Form signed by both Parties), that written agreement shall govern the relationship between the Parties and shall take precedence over these Terms & Conditions.

14.2 Severability. If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall remain in full force.

14.3 Waiver. The failure of Moody At Work LLC to enforce any right or provision shall not constitute a waiver of future enforcement of that right or provision. All waivers must be in writing.

14.4 Independent Contractors. The Parties are independent contractors. Nothing herein creates a partnership, joint venture, agency, or employment relationship.

14.5 Assignment. Neither Party may assign this Agreement without the other Party’s prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee assumes all obligations hereunder.

14.6 Force Majeure. Neither Party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, cyberattacks, cloud provider outages, natural disasters, or governmental actions, provided the affected Party promptly notifies the other and uses commercially reasonable efforts to resume performance.

14.7 Interpretation. In the event of any ambiguity or uncertainty regarding any clause of this Agreement, Moody At Work LLC’s interpretation shall be final and binding, unless otherwise explicitly agreed in writing by both Parties.

14.8 Contact. For all queries regarding this Agreement, contact info@moodyatwork.com.

PART II — SAAS PLATFORM AGREEMENT

This Part II applies to paid subscribers of the Moody At Work SaaS platform. It supplements and is read together with Part I.

1. Services Overview

Moody At Work is a workplace culture and organizational performance platform that enables employees to express their daily feelings, contributing to a more transparent and positive workplace culture. The platform is perpetually in a state of research and development and undergoes ongoing refinement. Moody At Work explicitly disclaims any liability for damages or misinterpretation of data during this continuous development phase. Subscribers acknowledge that the platform is consistently evolving.

2. License Grant

Moody At Work LLC grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the Subscription Term solely for Customer’s internal business purposes and in accordance with the Documentation.

3. Platform Features

The Service includes the following features, subject to the access levels described:

(a) Mobile Application & Daily Submission Individual Authorized Users submit their daily mood, best effort rating, and reason via the mobile application. Submissions form the basis for individual, department, and organization-level reporting.

(b) Peer-to-Peer Recognition Tokens Each Authorized User may give one peer recognition token per person per 24-hour period to other users. Tokens are a recognition feature only and do not constitute any form of compensation, incentive, or employment benefit.

(c) Report Generation Automated quarterly reports are generated at three levels: (i) Organization Report — covers the organization overall; accessible to Org Admins only. (ii) Department Report — covers department aggregated data plus organization benchmarking; accessible to the relevant Dept Admin and Org Admins. (iii) Individual Report — covers the individual user’s own data; strictly private to the individual user and inaccessible to any Admin under any circumstances. All department and organization report data is aggregated and anonymized.

(d) Report Dashboard A visual summary dashboard with charts and graphs of key metrics, scoped to each user’s access level.

(e) MoodyBot — AI-Powered Assistant (Admins Only) MoodyBot is available exclusively to Org Admins and Dept Admins for analysis of report data and organizational matters. MoodyBot is not available to regular Authorized Users. All MoodyBot conversations are subject to the data handling provisions in Section 5 below.

(f) Additional Features View Responses, User Management, Account Activation Tracking, Department Management, Organization Management, and Report Download (PDF format) in the following languages: English, Arabic, French, Spanish, and Dutch.

(g) Admin Access Levels Org Admin: full platform access excluding individual user reports. Dept Admin: access limited to their designated department only, excluding individual user reports.

4. Payment Terms

4.1 Fees. Customer agrees to pay all subscription fees as set forth in the applicable Order Form. Fees are due and payable in advance of each subscription period.

4.2 Fee Increases. Moody At Work LLC may adjust fees at each renewal with at least sixty (60) days’ prior written notice. Customer may elect to terminate before the renewal date if it does not accept the adjusted fees.

4.3 Taxes. Fees are exclusive of applicable taxes. Customer is responsible for all sales, use, withholding, and similar taxes.

4.4 Non-Refundable. Fees paid are strictly non-refundable under all circumstances, except where an SLA milestone has been missed as described in the Service Level Agreement (Exhibit A), in which case milestone penalty fees shall apply.

4.5 Suspension for Non-Payment. Moody At Work LLC may suspend access if fees are more than fifteen (15) days past due, provided at least ten (10) days’ prior written notice and opportunity to cure.

4.6 MoodyBot Usage Limits. MoodyBot access is subject to a daily and monthly request limit based on Customer’s subscription plan, as follows: Starter — 30 requests/day, 800 requests/month; Growth — 80 requests/day, 2,500 requests/month; Scale — 150 requests/day, 5,000 requests/month; Enterprise — 300 requests/day, 10,000 requests/month. A “request” means a single message submitted by an Authorized User to MoodyBot, regardless of the number of internal processing calls it triggers. Upon reaching a plan’s limit, MoodyBot access is temporarily paused until the next reset period; all other platform features, reports, and dashboards remain fully accessible. Customer may request additional MoodyBot capacity beyond its plan limit for an additional fee, or upgrade its plan, subject to Moody At Work LLC’s then-current pricing.

5. MoodyBot AI — Data Handling & Disclaimers

IMPORTANT — AI DISCLAIMER: MoodyBot utilizes artificial intelligence and machine learning models. AI-generated outputs are probabilistic in nature and may contain inaccuracies, errors, or unintended bias. MoodyBot outputs must not be relied upon as the sole or definitive basis for any employment, disciplinary, business, legal, HR, or operational decision. Moody At Work LLC makes no representation or warranty regarding the accuracy, completeness, reliability, or fairness of AI-generated outputs. Customer and its Authorized Users are solely responsible for independently evaluating and validating any AI-generated insights before acting upon them. Moody At Work LLC shall not be liable for any decisions made based on MoodyBot outputs.

With respect to MoodyBot confidential conversations conducted by Admins:

Conversation content is transmitted to Azure OpenAI (Microsoft Corporation), Moody At Work LLC’s sole AI sub-processor, solely for generating responses.
Raw conversation content is used to generate the AI response and is not retained by Moody At Work LLC in its original form beyond what is necessary to complete the session.
Separately from Community Insight Sharing described below, Moody At Work LLC maintains a Personal Error Log for each individual user — a summarized, derived record (not the raw transcript) of errors or risks identified during that user’s MoodyBot sessions, retained for up to one (1) year.
The Personal Error Log exists solely so MoodyBot can remind the same user of a past error or risk if a similar issue recurs. It is strictly private to that user, is never shared with any other user, Admin, or organization under any circumstance — including under Community Insight Sharing — and is not used by Moody At Work LLC for internal monitoring, evaluation, or any other business purpose.
Beyond the Personal Error Log and any Community Insight Sharing authorized by an Admin under this Section, conversation content is not recorded, stored, or made accessible to any party other than the hosting provider (for transit and caching) and Azure OpenAI (for AI processing).
Customer acknowledges that Azure OpenAI’s own terms of service and privacy practices govern Azure OpenAI’s handling of data submitted to it.

MoodyBot Community Insight Sharing (MoodyCollabEngine)

When an Authorized User’s org or department shows measurable improvement in mood and performance score following a MoodyBot session, MoodyBot may invite the responsible Admin to share the approach that led to the improvement with the wider Moody At Work network, under a name the Admin selects (a “Community Insight”). Sharing requires the Admin’s explicit authorization at the time of the invitation.

A Community Insight includes only the solution steps, the conversation approach used, the triggering pattern (mood, reason, score range), and the resulting outcome. It never includes the originating organization’s name, department name, admin identity, user identity, location, or any other identifying information.

Where MoodyBot identifies a similar mood, reason, or score pattern in another organization or department — whether within the same organization, across departments, or across unrelated organizations — it may surface a relevant Community Insight to the Admin encountering that pattern, by its assigned name.

An Admin may decline to share a Community Insight at the point of invitation, and this feature operates independently of, and does not alter, the anonymization and data-segregation provisions applicable to organizational and departmental data elsewhere in this Agreement.

Moody At Work LLC makes no warranty that a shared Community Insight will produce the same or similar outcome for a recipient, and disclaims all liability for outcomes arising from reliance on a shared Community Insight, consistent with the AI Disclaimer provisions of this Agreement.

Change of Hosting and AI Provider. Moody At Work LLC reserves the right, at its sole discretion, to change its hosting infrastructure, cloud provider, and/or underlying AI/LLM provider or model (including but not limited to Azure OpenAI) at any time, without prior notice, provided that any new provider is held to a substantially similar standard of data protection and confidentiality as set out in this Agreement. References to Azure OpenAI or any specific provider elsewhere in this Agreement are illustrative of the arrangement in place as of the Effective Date and do not limit Moody At Work LLC’s right to change providers under this clause.

6. Customer Responsibilities

6.1 Account Control. Customer is responsible for all activity under its account and must ensure its Authorized Users comply with these Terms.

6.2 User Notification & Agreement Obligation. Before granting any Authorized User access to the Service, Customer shall ensure that each Authorized User has been: (a) informed of the applicable terms governing their use of the Service, including these Terms & Conditions and any relevant data handling practices; and (b) provided with an opportunity to review and, where required by applicable law, to formally agree to such terms. Customer represents and warrants on an ongoing basis that all Authorized Users whose access it enables have been notified in accordance with this clause. Moody At Work LLC shall not be liable for any claim, dispute, or regulatory action arising from Customer’s failure to notify or obtain agreement from its Authorized Users prior to onboarding.

6.3 Legal Compliance. Customer is solely responsible for ensuring its use of the Service complies with applicable employment, workplace, labor, and privacy laws, including obtaining required consents from employees and data subjects.

6.4 Decision Responsibility. All business, employment, HR, legal, or operational decisions made using the Service are solely Customer’s responsibility.

7. Term & Termination

7.1 Term. This Agreement commences on the Effective Date and continues for the initial Subscription Term. Unless either Party provides written notice of non-renewal at least thirty (30) days prior to expiration, this Agreement automatically renews for successive equal periods.

7.2 Termination for Cause. Either Party may terminate for material breach if the breaching Party fails to cure within thirty (30) days of written notice.

7.3 Termination for Insolvency. Either Party may terminate immediately if the other Party becomes insolvent or subject to bankruptcy proceedings not dismissed within sixty (60) days.

7.4 Effect. Upon termination or expiration: all licenses terminate; Customer access ceases; outstanding fees become immediately due; and each Party shall return or destroy the other’s Confidential Information.

8. Indemnification

8.1 Customer Indemnification. Customer shall indemnify, defend, and hold harmless Moody At Work LLC from third-party claims arising out of: (a) Customer’s misuse of the Service; (b) employment or HR decisions made using the Service; (c) Customer Data; or (d) Customer’s violation of applicable law or third-party rights.

8.2 Moody At Work Indemnification. Moody At Work LLC shall indemnify Customer against third-party claims that the Service, used in accordance with this Agreement, infringes any third-party patent, copyright, trademark, or trade secret.

9. Service Level Agreement

The Service Level Agreement (SLA) including uptime commitments, incident classification, resolution planning, milestone penalty fees, and support response targets are set out in Exhibit A, incorporated herein by reference. In the event of an SLA breach, Customer’s sole financial remedy shall be the milestone penalty fees described in Exhibit A.

10. Data Processing

To the extent the Service involves processing of personal data subject to applicable data protection laws (including GDPR and CCPA), the parties agree to be bound by the Data Processing Addendum (DPA) set out in Exhibit B, incorporated herein by reference.

PART III — PILOT AGREEMENT (FREE OF CHARGE)

This Part III applies to organizations accessing the Moody At Work platform on a free one-month pilot basis. It supplements Part I. A Pilot Agreement does not automatically convert into a paid SaaS Agreement.

1. Pilot Overview

Moody At Work LLC grants the Pilot Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service in full during the Pilot Period solely for internal evaluation purposes.

2. Full Feature Access

During the Pilot Period, Pilot Customer shall have access to all features and functionality of the Service at no charge, including MoodyBot AI features, dashboards, and analytics. Features are as described in Part II, Section 3. Moody At Work LLC reserves the right to modify or limit features during the Pilot Period upon reasonable prior notice.

MoodyBot access during the Pilot Period is subject to a limit of twenty-five (25) requests per day and six hundred (600) requests per month. A “request” means a single message submitted by an Authorized User to MoodyBot, regardless of the number of internal processing calls it triggers. Upon reaching this limit, MoodyBot access is temporarily paused until the next reset period; all other platform features, reports, and dashboards remain fully accessible. Pilot Customer may request additional MoodyBot capacity for an additional fee, subject to Moody At Work LLC’s then-current pricing.

3. Pilot Period

The Pilot Period is one (1) calendar month from the Pilot Start Date. It may be extended only by mutual written agreement of both Parties executed before expiry. This Agreement does not auto-renew. Upon expiry, Customer access ceases automatically unless a separate written agreement has been executed.

4. No Automatic Conversion

This Pilot Agreement does not automatically convert into a full SaaS Agreement or any other commercial agreement. Any continued use after the Pilot Period requires a separate executed agreement. The existence of a Pilot Agreement does not obligate either Party to negotiate or enter into any subsequent agreement.

5. No Charge

The Service is provided free of charge during the Pilot Period. No fees are due. This Pilot Agreement does not create any pricing commitment or entitlement for any future agreement.

6. Evaluation Purpose Only

The Service is made available during the Pilot Period solely for internal evaluation and testing. Pilot Customer shall not use the Service for any production, commercial, or revenue-generating purpose without prior written consent.

7. Customer Responsibilities — Authorized User Notification

7.1 Account Control. Pilot Customer is responsible for all activity occurring under its account during the Pilot Period, including the acts and omissions of its Authorized Users.

7.2 User Notification & Agreement Obligation. Before granting any Authorized User access to the Service during the Pilot Period, Pilot Customer shall ensure that each Authorized User has been: (a) informed of the applicable terms governing their use of the Service, including these Terms & Conditions and any relevant data handling practices; and (b) provided with an opportunity to review and, where required by applicable law, to formally agree to such terms. Pilot Customer represents and warrants on an ongoing basis that all Authorized Users whose access it enables have been notified in accordance with this clause. Moody At Work LLC shall not be liable for any claim, dispute, or regulatory action arising from Pilot Customer’s failure to notify or obtain agreement from its Authorized Users prior to onboarding.

7.3 Legal Compliance. Pilot Customer is solely responsible for ensuring its use of the Service during the Pilot Period complies with applicable employment, workplace, labor, and privacy laws, including obtaining any required consents from employees or data subjects.

8. MoodyBot AI — Pilot Disclaimer

IMPORTANT — AI DISCLAIMER: MoodyBot utilizes artificial intelligence and machine learning models. AI-generated outputs are probabilistic and may contain inaccuracies or unintended bias. MoodyBot outputs must not be used as the sole basis for any employment, disciplinary, or business decision. Moody At Work LLC makes no warranty regarding the accuracy, completeness, or fairness of AI-generated outputs. Customer is solely responsible for evaluating any AI-generated insights before acting upon them. MoodyBot conversation data handling during the Pilot Period is as described in Part II, Section 5.

9. Warranties Disclaimer

THE SERVICE IS PROVIDED DURING THE PILOT PERIOD “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. NO SLA OR UPTIME COMMITMENT APPLIES DURING THE PILOT PERIOD.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES; AND (B) MOODY AT WORK LLC’S TOTAL CUMULATIVE LIABILITY UNDER A PILOT AGREEMENT SHALL NOT EXCEED USD $500. SINCE THE SERVICE IS PROVIDED FREE OF CHARGE, PILOT CUSTOMER ACKNOWLEDGES THIS LIMITATION IS REASONABLE.

11. Termination

Either Party may terminate the Pilot Agreement at any time upon five (5) business days’ written notice. Either Party may terminate immediately upon written notice for material breach uncured within five (5) business days. Upon termination or expiry, all licenses terminate immediately and Customer access ceases.

PART IV — FINANCIAL SERVICES

This Part IV applies to subscribers of Moody At Work LLC’s Financial Services (bookkeeping, fraud examination, and related financial solutions). It supplements Part I.

1. Financial Services Overview

Moody At Work LLC’s Financial Services provide innovative, secure, and efficient financial solutions including bookkeeping and fraud examination tailored to subscriber business needs. These services are conditional on adherence to applicable laws and regulations. By subscribing, Customer affirms that: (a) business activities and the source of funds are lawful and compliant with applicable central, federal, and banking regulations; (b) accurate and complete disclosures regarding business operations and licensing status will be provided; and (c) Customer shall be solely responsible for any non-compliance or misrepresentation in connection with the use of these services.

2. Subscription Plans & Pricing

Basic Bookkeeping Plan — $500 per account/month
Standard Bookkeeping Plan — $1,000 per account/month
Premium Bookkeeping Plan — $1,500 per account/month
Fraud Examination Plan — $1,200 per account/month

Moody At Work LLC reserves the right to offer customized discounts at its sole discretion. For detailed plan descriptions, visit www.moodyatwork.com/financial-services. Subscriptions are offered on a monthly basis and billing occurs monthly. Subscriptions automatically renew unless cancelled in accordance with Section 6 below.

3. Subscriber Eligibility & Representations

By subscribing, Customer confirms that: (a) its business is legally registered and authorized to operate within its jurisdiction; (b) it has the legal capacity to enter into a binding contract; (c) all information provided about its business, including licensing and regulatory compliance details, is accurate and complete; (d) its use of Financial Services relates exclusively to lawful business activities; and (e) only legal earnings are used to subscribe to and pay for these services.

Failure to disclose material information or misrepresentation of business activities may result in immediate termination without refund. Any liability, legal consequences, or law enforcement actions arising from the use of unlawful earnings in connection with Moody At Work LLC’s Financial Services shall rest solely upon the Subscriber. Moody At Work LLC holds no responsibility for any misuse of funds obtained through illegal means.

4. Payment

4.1 Payments are securely processed through Moody At Work LLC’s designated online payment gateway. By providing payment details, Customer authorizes Moody At Work LLC to charge applicable fees.

4.2 Moody At Work LLC reserves the right to revise subscription fees with prior notice via email or official digital channels. Continued use after the effective date of fee adjustments constitutes acceptance.

4.3 All subscription fees are non-refundable, including fees for unused periods or partial months. No monetary refunds are available.

4.4 Subscribers are responsible for ensuring payment details are accurate. Failed payment transactions may result in suspension or termination until outstanding amounts are resolved.

4.5 Applicable taxes, duties, or levies are the sole responsibility of the Subscriber.

4.6 In the event of a payment dispute, Subscriber agrees to notify Moody At Work LLC promptly to resolve the matter in good faith.

5. Documentation & Folder Access

Subscribers are responsible for maintaining the confidentiality of their document folder and credentials. All activities occurring under a Subscriber’s folder are the Subscriber’s responsibility. Subscribers must notify Moody At Work LLC immediately of any unauthorized use or security breach.

6. Cancellation

6.1 Subscribers may cancel at any time. A withholding period of up to six (6) months from the initial subscription date may apply for future subscription periods.

6.2 There are no monetary refunds upon cancellation.

6.3 Cancellation notices for monthly subscriptions must be sent to financial.services@moodyatwork.com with the subject line “Subscription Cancellation”.

7. Use of Subscriber Information for Marketing

By subscribing to Financial Services, the Subscriber agrees that Moody At Work LLC may use the Subscriber’s name, current and past revenue figures, and other relevant business information for marketing purposes — including on the Moody At Work website, social media platforms, and promotional materials — without prior notification, unless the Subscriber objects in writing.

8. Termination

Moody At Work LLC reserves the right to terminate or suspend a Financial Services subscription for violation of these Terms & Conditions. Upon termination, access to Financial Services will be disabled and billing will cease.

9. Limitation of Liability — Financial Services

Moody At Work LLC makes every effort to provide accurate and reliable financial services but does not guarantee the accuracy or completeness of information provided. Moody At Work LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of its Financial Services.

10. Privacy — Financial Services

Moody At Work LLC collects information including name, email address, phone number, and payment details for the purpose of providing Financial Services, processing payments, and responding to inquiries. This information may be shared with third-party service providers bound by confidentiality agreements and only as necessary to deliver the services, or as required by law.

Moody At Work LLC implements appropriate technical and organizational measures to protect subscriber data. Subscribers have the right to access, correct, update, or delete their personal data by contacting info@moodyatwork.com. Moody At Work LLC’s services are not intended for users under the age of 18.

This Privacy section may be updated to reflect changes in practices or regulatory requirements. Material changes will be communicated to Subscribers.

11. Failure to Provide Required Information

If a Subscriber fails to provide requested information necessary for the execution of their subscription within fourteen (14) calendar days of request, Moody At Work LLC reserves the right to terminate the subscription without liability. A withholding period of fourteen (14) calendar days shall be observed before termination takes effect.

PART V — MOODYBOT AI: GENERAL DISCLAIMER

This Part V applies to all users of MoodyBot, Moody At Work LLC’s AI-powered assistant, across all service types.

ARTIFICIAL INTELLIGENCE DISCLAIMER — PLEASE READ CAREFULLY: MoodyBot is powered by artificial intelligence and machine learning technology (Azure OpenAI / GPT-4). AI-generated outputs are probabilistic in nature: they are generated based on patterns in data and do not constitute professional legal, HR, financial, medical, psychological, or business advice. MoodyBot outputs may contain errors, inaccuracies, omissions, or unintended bias. Outputs should always be reviewed and validated by a qualified professional before being relied upon for any decision.

Moody At Work LLC expressly disclaims all liability for:

Decisions made in whole or in part based on MoodyBot outputs;
Inaccuracies, errors, or omissions in AI-generated content;
Any adverse employment, HR, business, or legal outcomes arising from reliance on MoodyBot;
Unintended bias, discrimination, or unfair outputs generated by the AI model.

MoodyBot is not a substitute for professional advice. Where decisions may impact employees, Subscribers are strongly encouraged to consult qualified HR, legal, or business professionals before acting.

Nature of AI Outputs

MoodyBot generates responses based on machine learning models and the data submitted to it. Outputs are generated probabilistically — the same query may produce different responses at different times. Outputs are not deterministic, audited, or certified.

No Professional Advice

Nothing MoodyBot generates constitutes legal, financial, HR, psychological, medical, or regulatory advice. Moody At Work LLC is not a law firm, financial advisory firm, HR consultancy, or regulated professional services provider. MoodyBot outputs should not be treated as professional advice and should not be relied upon without independent verification.

Employment Decision Restriction

Subscribers and Authorized Users shall not use AI-generated outputs as the sole or primary basis for any employment decision, including but not limited to hiring, promotion, demotion, compensation, disciplinary action, or termination. Moody At Work LLC shall not be liable for any employment-related decision made in reliance on MoodyBot outputs. Customer is solely responsible for all employment decisions made using the Service.

Data Submitted to MoodyBot

Subscribers should not submit sensitive personal data — including health information, financial data, or data subject to regulatory protection — to MoodyBot beyond what is necessary for the intended use of the platform. All data submitted to MoodyBot is handled in accordance with Section 5 of Part II (MoodyBot Data Handling) and Exhibit B (DPA).

AI Sub-Processor Disclosure

MoodyBot is powered by Azure OpenAI (Microsoft Corporation), Moody At Work LLC’s sole AI sub-processor. Data submitted to MoodyBot is transmitted to Azure OpenAI for processing and is subject to Microsoft’s applicable terms of service and privacy commitments. See Part II, Section 5 for MoodyBot’s data retention practices, including the derived, user-specific record retained for up to one (1) year for the purpose of reminding users of past errors or risks.

Continuous Development

MoodyBot is continuously developed and improved. Moody At Work LLC may update, modify, retrain, or replace the underlying AI model at any time without prior notice. Moody At Work LLC does not guarantee that MoodyBot outputs will be consistent across updates.

Change of Hosting and AI Provider

Moody At Work LLC reserves the right to change its AI sub-processor or hosting provider at any time, subject to the provisions of Part II, Section 5.

Limitation of Liability — AI

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOODY AT WORK LLC SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR LIABILITY ARISING FROM: (A) RELIANCE ON MOODYBOT AI-GENERATED OUTPUTS; (B) ERRORS, INACCURACIES, OR OMISSIONS IN AI OUTPUTS; (C) DECISIONS MADE BASED ON AI OUTPUTS; OR (D) ANY UNINTENDED BIAS OR DISCRIMINATION IN AI OUTPUTS. THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY.

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